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A letter from CEO Vineet Jain: COVID-19 Customer Advisory

Community Manager
Community Manager
1 0 272

Valued Customers,

Egnyte was engineered from day one to be a high-availability, enterprise-grade data collaboration solution. Thousands of companies rely on our platform as a key part of their business continuity plans, and, taking this responsibility very seriously, Egnyte is constantly reviewing and enhancing ours.

As you may know, our 99.9%+ SLA is delivered by a geographically diverse mix of data centers and public clouds. Our Network and Security operation centers are also managed by a geographically dispersed team.

This message is to inform you that, in response to the current COVID-19 pandemic, Egnyte has enacted a number of additional measures (both inside our organization and with our partner vendors) to maintain continued service availability during these extraordinary times.

Measures enacted in the past few weeks include:

  • Review of all facilities to ensure our capacity management is on a business continuity footing.  These reviews have included network bandwidth, storage and processing capacity, power availability and cloud backup.
  • Identification and cloistering of key operationally personnel necessary to handle worst-case scenario requirements. These personnel have been operating with little-to-no-contact with other individuals effective Monday, Mach 9.
  • Activation of our employee Work From Home contingency for all personnel, in order to protect their health and welfare as well as that of the wider community.

Aside from the specific steps above, Egnyte’s Business Continuity / Disaster Recovery Plan is available for your review at https://egnyte.egnyte.com/dl/g7ZVTF2mQR

Finally, a reminder that Egnyte support teams are available to help you address any particular questions or new requirements that may arise from the current situation. See here for some relevant articles, and, as always, feel free to contact us directly with any questions or concerns.

 

Sincerely, 

Vineet Jain