Egnyte,
Our company is also having issues with the missing .dwg files. Being a US based company I find it disheartening that Egnyte would stand back and point blame to Autodesk for this issue. This is a great opportunity for you to roll up your sleeves and define what the issue is and either fix it on your side or share with your neighbors Autodesk what the issues are. Your file sharing solution is a product our industry has been waiting for many years. We have many open tickets with technical support and anytime we have spoken to someone we were sent off with our tail between our legs. I’ve put a call in directly to Don David but have not heard back as he comes highly regarded on the Autodesk’s forums regarding this issue. Sorry for the rant be it stems from many hours we have spent trying to resolve this issue with no true resolve. The following are the tests and results I would like to share with you and the others reading this thread as of September 20th, 2012. When I refer to the word file I’m referring to an AutoCAD “dwg” file.
- Creating a file and saving it locally to the computer can be manually uploaded to the cloud using the web interface. Editing the file locally and saving can again be uploaded to the cloud manually and will display on the cloud along with its iterations.
- After installing the map drive utility and mapping directly to the cloud a file can be created and saved directly to the cloud. As a note the addition .dwl and .dwl2 files show on the cloud and the files are indicated as locked. In this situation if the file is again opened directly from the mapped drive and saved the dwg file will disappear and two bak files will be left. This test was done to confirm the issue is not with the NAS drive running ELC. Working on a file mapped directly to the cloud is painfully slow in AutoCAD.
- Using a Netgear Readynas Pro4 and ELC add-on version 7.3.0 we are able to create a file directly to the NAS drive and after synchronization with the cloud the file will show on the cloud. After an editing session and the file being saved the following occurs. Only one iteration of the file will be on the cloud, multiple bak files will appear and the dwl and dwl2 files will remain. On the local NAS drive “ATMPnnn” files will appear.
Here is the main issue. We have been using ELC for about four months on an other project with NO problems using exactly the same hardware. If you have been following me along through this post you will learn of the solution we found after many hours of testing and one Egnyte won’t tell you. We discovered that our other NAS drives were running add-on version 6.7.8. I have since updated our newer NAS drives down to version 6.7.8. and since have had no problems. Version 7.3.0 will not work with AutoCAD. I do not know how one can get hold of the older bin files from Egnyte. They do show their release history but don’t give you access to the files as far as I can tell.
https://helpdesk.egnyte.com/entries/20684531-enterprise-local-cloud-releases
The other solutions that have been presented through other forums have been to reroute the bak files or completely turn off the bak file creation in AutoCAD. These are not solutions but a work around for an issue. I would of like to have the newer versions of ELC work since I did see substantial performance gains but having it delete files is probably not very productive. If Egnyte would like to contact me directly Don has my contact information in his voice mail. If others can add to this it would be greatly appreciated. Thanks in advance.
Bruce
