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Desktop Sync keep crashing

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Vigilante

Desktop Sync keep crashing

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I upgraded from Windows7 to Windows10 and updated Desktop Sync to the latest version, but it keeps crashing. It tells me to quit and restart - that sometimes works, often it doesn't. If I re-install the Desktop Sync program, I can get it to run for a day. (I have the sync settings set to sync once-a-day because it crashes - but it still crashes even when it's not time to sync). Anyone else experience this and resolved it?

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Retired Employee
Retired Employee

Re: Desktop Sync keep crashing

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Hi Mary Ann,

Can you please file a ticket with customer support? We can work with you to troubleshoot this issue. You can create a ticket here: https://helpdesk.egnyte.com/hc/en-us/requests/new

Thanks,
Shyam

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Retired Employee
Retired Employee

Re: Desktop Sync keep crashing

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Hi Mary Ann,

Can you please file a ticket with customer support? We can work with you to troubleshoot this issue. You can create a ticket here: https://helpdesk.egnyte.com/hc/en-us/requests/new

Thanks,
Shyam

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Vigilante

Re: Desktop Sync keep crashing

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Wouldn't you know after I posted this - it hasn't crashed once. I'll enter a support ticket once it starts crashing again. Thanks.

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Re: Desktop Sync keep crashing

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I get this same issue and it continues to occur on a random basis.  It works fine for a couple days and then stops.  I have to re-install the program to get it to synch again and then a few days later it stops again.  Is there a resolution to this issue?  Thanks.

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Vigilante

Re: Desktop Sync keep crashing

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Are you using Windows 10? I found that when I updated my drivers for Windows 10 (in my case the system core driver) it resolved the issue. However, when I restart the computer, Egnyte will crash and I have to quit and restart it - then it's fine from then on.

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Retired Employee
Retired Employee

Re: Desktop Sync keep crashing

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Thank you Mary for your helping hand. William, you may try the suggestion from Mary. If that still does not help, please file a support ticket to support@egnyte.com

Allow the support team to investigate this and escalate if necessary. 

Regards

Sagar.

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question."
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