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Egnyte Appliance updates

Dan McPherson1
Vigilante

Egnyte Appliance updates

Hi,

I was attempting to update our appliance from 10.1 to 10.3 so that I could migrate to 11.2. When attempting to Check for updates on the https://ipaddress:5480 I go to the update tab and see that this address is not available. http://www.egnyte.com/downloads/appliance-updates/ I get this error:

Failed to check for updates(Error downloading manifest. Please contact your vendor. The requested URL returned error: 404 URL: http://www.egnyte.com/downloads/appliance-updates//manifest/manifest-latest.xml) on Wednesday, November 14, 2018 2:54:55 PM GMT-08:00

I attempted to go directly to that page using a browser and it is indeed no longer working. Is there a new address that should be used for updates?

Thanks!

 

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Employee Ed Tseng1
Employee

Re: Egnyte Appliance updates

Hi Dan, 

Thanks for the feedback and bringing this to our attention.  We are working towards a fix now.  It looks like Manoj from our team was able to help update the devices to the correct release.

Thanks,

Ed

 

Dan McPherson1
Vigilante

Re: Egnyte Appliance updates

Yes Manoj was able to verify that my appliance was at 10.3 even though it is displaying the incorrect version on the web interface.

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Retired Employee Sagar
Retired Employee

Re: Egnyte Appliance updates

We are glad to hear that @Dan McPherson1.

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question."
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