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Error: Timeout detected. (control detection) Could not retrieve directory listing

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Error: Timeout detected. (control detection) Could not retrieve directory listing

Hi All,

I'm using WinSCP and can authenticate and everything but then I get an error about directory listing.

I have double-checked my path/directory is the same in my WinSCP config and egnyte account. i.e. they are both \shared\technical support\CompanyName

What gives?

Thanks,

John

 

 

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Re: Error: Timeout detected. (control detection) Could not retrieve directory listing

Hi @johnny206,

Thanks for reaching out to the community.  After discussing with our support team, we feel it may be a firewall issue.  We suggest checking out this document Egnyte Hostnames for Firewall Rules. If you need further assistance please open a case with our support team by emailing us at support@egnyte.com.  Good luck!

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