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Initial Seeding of Storage Sync Appliance on VMware using WinSCP doesn't work

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Initial Seeding of Storage Sync Appliance on VMware using WinSCP doesn't work

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The instructions How do I migrate my data to the Storage Sync? do not work. 

I am running WinSCP 5.11.  I select SCP, Enter my host name, port is default 22, Username "root" and click login.  It pops up and asks for password and I live it blank and it asks two more time before failing.  I then tried putty wih the same experiens.  I even tried using AD creds on the chance that it might work!

What gives!  Can I set a password on the Storage Sync Appliance?

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Deputy

Re: Initial Seeding of Storage Sync Appliance on VMware using WinSCP doesn't work

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Hi ,

I had the same experience using putty. I couldn't ssh to the SS appliance using the root user. However I could ssh as egnyteservice user, which is in the sudo list, then you can sudo su to have root privileges. The default egnyteservice password is in this document link:

https://productreleases.egnyte.com/dl/HisUszYTdg

You can also access the SS Web UI to change the egnyteservice password.

I only use Putty ssh to move smaller files like logs for troubleshooting though. Have you considered mapping the SS UNC (\\<SS_IP_address_or_servername\ELC) path to a drive on your Windows computer (use Map Network Drive in Windows Explorer) instead of WinSCP/Putty? then you can drag and drop your files to that mapped drive for initial seeding? 

 

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Highlighted
Deputy

Re: Initial Seeding of Storage Sync Appliance on VMware using WinSCP doesn't work

Jump to solution

Hi ,

I had the same experience using putty. I couldn't ssh to the SS appliance using the root user. However I could ssh as egnyteservice user, which is in the sudo list, then you can sudo su to have root privileges. The default egnyteservice password is in this document link:

https://productreleases.egnyte.com/dl/HisUszYTdg

You can also access the SS Web UI to change the egnyteservice password.

I only use Putty ssh to move smaller files like logs for troubleshooting though. Have you considered mapping the SS UNC (\\<SS_IP_address_or_servername\ELC) path to a drive on your Windows computer (use Map Network Drive in Windows Explorer) instead of WinSCP/Putty? then you can drag and drop your files to that mapped drive for initial seeding? 

 

View solution in original post