I know there is a way to change the retention policy but if the trash is purged, is there a way to restore a file myself or through Egnyte support?
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Unfortunately, there is no way to restore files or folders once the trash is emptied. At Egnyte, we ensure that the sensitive data stored on customers' accounts is completely removed from the file servers when the trash is emptied. To learn more about deleting and restoring files, please look at this article on the HelpDesk: https://helpdesk.egnyte.com/hc/en-us/articles/201637194-Deleting-and-Restoring-Files
Cara de Freitas Bart
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