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Minor Issue - Egnyte keeps asking for login credentials on Outlook

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JShims
Resident

Minor Issue - Egnyte keeps asking for login credentials on Outlook

Hi all,

I have the Office add-in installed on my PC. Lately I've been getting a very minor issue where whenever I try to forward an email to another person Egnyte creates a pop-up asking me to log in with my credentials. Is this a common issue and can anything be done to remediate it?

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Moderator Nars_Support
Moderator

Re: Minor Issue - Egnyte keeps asking for login credentials on Outlook

Hi @JShims -- it sounds like your credentials are failing to register correctly on the system (Windows Registry). If possible, please contact our Support team at support@egnyte.com for live (remote) assistance with this issue. 

Thank you,
Nars

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