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Mobile App - Scanning Documents Only Gets Part of the Document

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Mobile App - Scanning Documents Only Gets Part of the Document

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Anyone know how to get the mobile app to scan the entire document? It only wants to save part of the page. I can't find a way to edit the scan to change the crop to include the whole document. I have a better PDF scanner on my phone, but Egnite won't let me connect that scanning app to save to Egnyte. I'm trying to work remotely and don't have the usual office equipment available. Thanks in advance!

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Re: Mobile App - Scanning Documents Only Gets Part of the Document

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Hi @jrb 

Thanks for contacting the community.  We would like you to open a ticket with support by emailing support@egnyte.com so that we may troubleshoot this issue.

We're here to help.

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Re: Mobile App - Scanning Documents Only Gets Part of the Document

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Hi @jrb 

Thanks for contacting the community.  We would like you to open a ticket with support by emailing support@egnyte.com so that we may troubleshoot this issue.

We're here to help.

View solution in original post

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