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Ready NAS 6.10 compliance

Oliver_
Vigilante

Ready NAS 6.10 compliance

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I unfortunately upgraded my ReadyNAS to firmware 6.10.0. (cannot be reversed) yesterday.

Since then we cannot access folders via windows network where the permission is regulated by Egnyte Storage Sync (other folder are still accessible).

Storage Sync is still syncing to the cloud and all folders can be accessed via cloud (browser) or connection to the NAS via browser, but not over windows network.

On one hand, Egnyte is posting a warning, that they are not complient with 6.10 (https://helpdesk.egnyte.com/hc/en-us/articles/360018672391-NETGEAR-ReadyNAS-6-10-Firmware-Compatibil...), on the other hand, there is a storage sync download available supporiting 6.10 (https://helpdesk.egnyte.com/hc/en-us/articles/222368927-Download-Storage-Sync-Installers), but this did not bring any changes.

Netgear ReadNAS 422

Firmware 6.10.0 Hofix 2

Egnyte Storage Sync 11.3.5

Rebooted and switched storage sync off/on several times, no change.

Help is appreciated,

Oliver

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Retired Employee JulieMullins
Retired Employee

Re: Ready NAS 6.10 compliance

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Hi @Oliver_ , 

Thanks for bringing this to our attention. Our helpdesk article wrongly stated that we are not compliant with 6.10. We have updated the article. Storage Sync version 11.3.5 IS compatible with ReadyNAS firmware 6.10. This has been tested and is functioning properly.

However, it sounds like you are still having challenges with it working properly so please contact our support team at support@egnyte.com so they can check your particular setup.

Thanks! And, sorry for the confusion.

Best,
- Julie

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question.
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Retired Employee JulieMullins
Retired Employee

Re: Ready NAS 6.10 compliance

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Hi @Oliver_ , 

Thanks for bringing this to our attention. Our helpdesk article wrongly stated that we are not compliant with 6.10. We have updated the article. Storage Sync version 11.3.5 IS compatible with ReadyNAS firmware 6.10. This has been tested and is functioning properly.

However, it sounds like you are still having challenges with it working properly so please contact our support team at support@egnyte.com so they can check your particular setup.

Thanks! And, sorry for the confusion.

Best,
- Julie

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question.
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