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Reliability of accessing files in question.

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Resident

Reliability of accessing files in question.

Starting yesterday, we have been faced with the challenge of not being able to download/access our files. 

We have tried all browser/OS combinations and are experiencing the issue across everything. 

Sometime a file will download, other times no.  This is further complicated with files that are successfully downloaded and ending up being corrupt.  

A support ticket has been filed hours ago and still waits assignment. 

Anyone else having issues?

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Retired Employee
Retired Employee

Re: Reliability of accessing files in question.

Hi Carl,

Thanks for bringing this to our attention. I forwarded your ticket to our Director of Support to make sure this gets addressed. Someone will be reaching out shortly to help you troubleshoot this. Thanks for your patience.

  • Shyam
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