I have the Office Plan. I have someone trying to download a file and getting this error message: "This file cannot be downloaded at this time. The sender's hourly bandwidth limit has been reached. Try again in one hour."
I know I have storage limits but don't know about bandwidth limits. Any help in where to find this in settings or anywhere?
Hello @sue carter3,
Thank you for reaching out.
I think you should go through the following link to get more information on the limitations.
If you wish to have this limit lifted, you can always write to our support team at firstname.lastname@example.org. We can have your account manager contact you to discuss this. Alternately, if you have the contact information for your Account Manager, you can directly get in touch with him/her.
I hope this helps. Should you have any more questions regarding Egnyte, feel free to write to us.
Hi @Matt Cahill2
We do not throttle upstream events originating from Desktop App, or from any of our core products beyond the account plan limitations, as well as, security (abuse) implemented limitations.
By design, Desktop App is not intended for large data uploads (object count + data size). Thus, what you're experiencing is expected behavior. Please refer to item #4 in our Desktop App - Best Practices article for more details.
In addition, the helpdesk articles below may help shed more light on this topic:
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