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Sender's hourly bandwidth limit

sue carter3
Resident

Sender's hourly bandwidth limit

I have the Office Plan. I have someone trying to download a file and getting this error message: "This file cannot be downloaded at this time. The sender's hourly bandwidth limit has been reached. Try again in one hour."

I know I have storage limits but don't know about bandwidth limits. Any help in where to find this in settings or anywhere?

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5 Replies
Retired Employee Sagar
Retired Employee

Re: Sender's hourly bandwidth limit

Hello @sue carter3

Thank you for reaching out. 

I think you should go through the following link to get more information on the limitations.

https://helpdesk.egnyte.com/hc/en-us/articles/201637594-Am-I-Subject-to-Any-Restrictions-

If you wish to have this limit lifted, you can always write to our support team at support@egnyte.com. We can have your account manager contact you to discuss this. Alternately, if you have the contact information for your Account Manager, you can directly get in touch with him/her.

I hope this helps. Should you have any more questions regarding Egnyte, feel free to write to us.

Thanks.

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question."
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Matt Cahill2
Vigilante

Re: Sender's hourly bandwidth limit

I have been trying to backup 16GB of Files & Folders to my Egnyte Drive but now my upload keeps puasing.

Is there a daily limit on how much you can upload? 

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Employee KathleenHunt
Employee

Re: Sender's hourly bandwidth limit

Hello @Matt Cahill2,

Are any of the individual files you're trying to upload through the Desktop App more than 10GB? If so, you may be running into the Plan File Size limit if you're on the Team, Office, or Business plan. 

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Matt Cahill2
Vigilante

Re: Sender's hourly bandwidth limit

No, I was uploading thousands of files but as it got close to 10 gigs it felt like it was being throttled.

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Retired Employee Nars_Support
Retired Employee

Re: Sender's hourly bandwidth limit

Hi @Matt Cahill2 

We do not throttle upstream events originating from Desktop App, or from any of our core products beyond the account plan limitations, as well as, security (abuse) implemented limitations.

By design, Desktop App is not intended for large data uploads (object count + data size). Thus, what you're experiencing is expected behavior. Please refer to item #4 in our Desktop App - Best Practices article for more details.

In addition, the helpdesk articles below may help shed more light on this topic:

https://helpdesk.egnyte.com/hc/en-us/articles/360005039292-An-Admin-s-Guide-to-Choosing-a-Migration-...

https://helpdesk.egnyte.com/hc/en-us/articles/201637594-Am-I-Subject-to-Any-Restrictions-

Regards,
Nars

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