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Unable to edit folder names in egnyte connect

Unable to edit folder names in egnyte connect

Able to change folder names in the web version,

 

And able to delete/edit what's in the folder, just not able to rename folders in the desktop version in windows explorer, this issue is being experienced by several of our users

one person got a message saying no permissions granted contact admin, when they do have full permissions in this folder,

another user got this error

 

"Due to an unexpected error you cannot rename the folder. (…) Error 0x80070052: The directory or file could not be created.“

Any ideas?


Many thanks

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2 Replies

Re: Unable to edit folder names in egnyte connect

Can anyone help?

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Retired Employee Nars_Support
Retired Employee

Re: Unable to edit folder names in egnyte connect

Hi @Felix Wisniewski -- it sounds like you're running into a known issue with Turbo (version 1.3.2 or older) by way of Desktop App. If this is the case, our Turbo team have released a patch for this issue with version 1.3.2.1.

Please have your Egnyte Administrator perform the software update on the Turbo VM, and let us know if you continue to experience the Rename/Deletion permission error. 

If this is not the case, please contact our Support team immediately at support@egnyte.com, so we may further observe and diagnose the permission error.

Regards,
Nars

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