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Unable to remove or update desktop sync

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Resident

Unable to remove or update desktop sync

When i try to remove the desktop sync app from a Windows 7 machine i get an error of Invalid Drive D.

Same if i try to install the latest version.

Help? Ideas?

Thanks

Claude

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Retired Employee
Retired Employee

Re: Unable to remove or update desktop sync

Hello @Domain Admin4,

Thank you for writing to the community. 

We have seen such errors in the past. And such an error is encountered if the Desktop Sync was installed on a removable drive which picked up the drive letter D. Later on when the same drive is connected to computer and does not pick up the same drive letter, the application is unable to find the Egnyte folder. 

You may have to force remove/uninstall the Desktop Sync application from your computer. You can look for uninstall application on the internet. If you are unable to find any, please file a support ticket at support@egnyte.com and our support technician can assist you with this.

Thanks.

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question."
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