cancel
Showing results for 
Search instead for 
Did you mean: 

html files fail to open

Randy Lessor1
Resident

html files fail to open

Within IE9 we are not able to open HTML files (saved emails and such) with a local mapped drive to Egnyte but if we right click on the file and open in other browsers it works.  Can't figure out the settings to changes within IE9 to allow our normal business operations to continue to function as it did locally versus in the cloud.

 

Assuming it has to do with trusts and such but nothing has worked as of yet.  The error displayed is as follows:

Windows can't find file:///W:/departments/operations...

0 Kudos
4 Replies
Retired Employee Trey Howard1
Retired Employee

Re: html files fail to open

Hi Randy,

This sounds pretty strange. Could you please file a support ticket? They should be able to get it resolved for you (or provide you with a better answer of what is going on).

Thanks for your patience,

Trey

0 Kudos
Retired Employee Trey Howard1
Retired Employee

Re: html files fail to open

I've got an update from the support team on this one: the issue you're describing seems to only affect WebDrive. The standard windows WebDAV should not run into this problem. 

Can you confirm if you're using WebDrive?

0 Kudos
Highlighted
Randy Lessor1
Resident

Re: html files fail to open

We have isolated this to WebDrive as well and have created an issue with them. Now we wait.

0 Kudos
Retired Employee Trey Howard1
Retired Employee

Re: html files fail to open

Let me know if there's anything else I can do to help.

0 Kudos