cancel
Showing results for 
Search instead for 
Did you mean: 

Saving issues. Loss of data

Highlighted
RayH1
Vigilante

Saving issues. Loss of data

Loss of saved data.

 

Help please.

Have issues with saving data in spreadsheets. No problems since March this year (2018) but recently encountering issues.

I 'save' after each data input session - and at the end of the day prior to shut down.

On opening my PC following day, data previously inputted has not been saved...

Auto save always on..

Confused as to why this has suddenly become an issue..

Would appreciate any suggestions how to fix this please

Thanks

Ray

Labels (2)
0 Kudos
4 Replies
Moderator Sagar
Moderator

Re: Saving issues. Loss of data

Hello @RayH1,

I assume you are using the Desktop App. Also, this does not look like a common issue. I do not believe that there would be a set of steps to follow and get the issue fixed. 

Data Loss is a serious issue and I would encourage you to get in contact with our support team with all the details of the issue asap.

Thanks.

0 Kudos
RayH1
Vigilante

Re: Saving issues. Loss of data

Hi Sagar

Thanks for your email response - I thought I was posting a query for the support team..

Can you please advise best way for me to contact your support team?

Thanks

Ray

0 Kudos
Moderator Sagar
Moderator

Re: Saving issues. Loss of data

Hi @RayH1,

Support team can be reached by writing to support@egnyte.com. You accidentally wrote to the community forum. If at all any other user has faced this issue and found a solution, I am sure they will post it here.

Thanks.

0 Kudos
RayH1
Vigilante

Re: Saving issues. Loss of data

OK thanks Sagar

Regards

Ray

0 Kudos