Hello, I have one laptop where the egnyte desktop disappears. I have to re-install for it to come back. When I re-install it acts like it is already installed and I have to continue with a re-install for his drive to pop back up.
Laptop os 10, I have checked his anti-virus and it allows the connect program.
There are various 3rd party software that can interfere with Desktop App's ability to operate normally. A corrupt installation state due to stuck/remnant application files could also play a factor. With that said, it may be best to contact our Support Team at firstname.lastname@example.org to arrange a live troubleshooting session for this behavior.