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Fix Saleforce Egnyte app on new record creation - especially in Lightning

Fix Saleforce Egnyte app on new record creation - especially in Lightning

Currently the Egnyte integration causes the component to show on new record creation.  Not only that, it doesn't function there - it shows the folder structure of the user as a webview!  In classic, you can get around that by creating a VF component and it will not show during record creation.  In lightning though, it shows no matter what.  Help!!!

 

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3 Comments
Retired Employee Sagar
Retired Employee

Hi Avi,

Have you already update to SF version 2.4 ?

Secondly, have you been through our Administrator Guide yet ? It can be found using the link below: - 

https://helpdesk.egnyte.com/hc/en-us/articles/217741627#LightningExperience

Let me know if this does not help to change the view. Also, you can always touch base with our support team at support@engyte.com if you have time pressing issues. 

Regards

Sagar.

Retired Employee JulieMullins
Retired Employee
Status changed to: New
 
Employee chapman
Employee
Status changed to: Delivered