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Replace special characters in foldernames

Replace special characters in foldernames

Hi

Why doesn't the Replace special characters in file names in desktop sync also work on foldernames?

Most of our users will never bother to actually read a log, and from that understand that there is a namingerror in one or more of their folders. They will simply acknowledge that the folders that they put in their sync folder never appeared online, and then complain to IT about the "broken service". 

 

3 Comments
Retired Employee Sagar
Retired Employee

Hi Kim,

This feature is currently only available for files in the Desktop Sync on MAC. It was designed for files only. I will check with the Product Team to see if there is anything under works for the same feature to be implemented for folders. 

Thanks

Sagar.

 

Retired Employee Sagar
Retired Employee

Hi Kim,

I had a word with the Product Team about this. Here is some info regarding this topic.

In regards to control of what special characters should be replaced, we don't have immediate plans to add this. We are thinking about an appropriate way to handle user experience and where that configuration happens (most likely admin controlled from the cloud). 

We don't have immediate plans to implement this auto-replacement piece for folders as well. However, in both cases, we do have plans to add a 'pre filter in our Desktop App for Mac that will prevent users from being able to create folders with the given special characters in the first place. Once this is in place, the need for replacing the special characters will automatically vanish.

Thanks

Sagar.

Employee Tri Hoang
Employee
Status changed to: Considering

Filesystem actions in Desktop Sync will happen locally as long as the OS allows it before it propagates to the cloud. Unfortunately, we don't have any immediate plan to surface this error handling in foldernames to users.

The Desktop App will actively block users from creating folders/files with the given special characters in the first place.