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Getting Error "Word cannot complete the save due to a file permission error"

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Edward Lemke
Resident

Getting Error "Word cannot complete the save due to a file permission error"

User has full rights in the folder and shows as the current user of the file. Auto save is not on. When the user tries to do do a File --> Save, Word shows the following message: "Word cannot complete the save due to a file permission error. (Filename)"

Any ideas what could be causing this?

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2 Replies
Moderator bdawer
Moderator

Re: Getting Error "Word cannot complete the save due to a file permission error"

Hi @Edward Lemke ,

 

Please contact our support team at support@egnyte.com so that we can troubleshoot this issue for you.

Thanks,

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VinceN
Civilian

Re: Getting Error "Word cannot complete the save due to a file permission error"

This actually happened to me with a user.  They had full permission and everything, what I did to fix it was to remove thier current Egnyte connect drive and re-add it. 

That seemed to have fix the problem. Could be needed a refresh of the credentials, not really sure.

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