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We are seeing unknown IP addresses for viewers of our transmissions


We are seeing unknown IP addresses for viewers of our transmissions

We see an IP address "Prague, Hlavni mesto Praha, Czech Republic ("

When we called Egnyte, their representative told us not to worry about it, directed us to "helpdesk.egnyte" and that showed us an article the advises to use passwords on our shared links.  What is the point of Egnyte then?  We expected our transmittals to be encrypted and secure to our clients.

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Retired Employee
Retired Employee

Re: We are seeing unknown IP addresses for viewers of our transmissions

Hello @Nancy Hogan,

Thank you for reaching out and we are sorry if the information was not enough for you. Here is something that will shed more light on what we meant when you contacted support.

When you share a link using Egnyte, you can opt to receive an email notification when your link is accessed. However, in certain situations, public shared links may be pre-validated by 3rd-party automated systems which will result in you receiving a notification before your recipient has actually clicked the link.

Don’t be alarmed if you see a misleading email notification indicating link access from an unknown IP address or location — these notifications can be triggered by a number of factors. For example, you will see this behavior with some email services (e.g., Yahoo,, social networks like Facebook or Twitter, messaging apps (e.g., Skype) and certain mail client integrations (e.g., anti-virus software) that you or your recipient may employ.

What our support team suggested was a preventive measure. 

If you wish to prevent 3rd-party systems from accessing Egnyte links, you can choose to share links with a password (Anyone with password access level). Automated systems won’t be able to access the link since they don’t have the password and this will avoid notifications which mis-lead you.

I hope this helps in understanding this process. 


PS. Help others find answers by selecting "Accept as Solution" if a post answers your question."
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