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Add files (+ new) option no longer available on ios app

Tim K1
Vigilante

Add files (+ new) option no longer available on ios app

Hey,

I used to be able to add files directly from my ipad but the "+ new" option has dissappeared.. I have confirmed I'm updated on the newest version of the app. How do I get this option back?

Thanks!

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Moderator Nars_Support
Moderator

Re: Add files (+ new) option no longer available on ios app

Hi @Tim K1, I'm not able to reproduce this issue with Egnyte for iOS version 7.6.8 (322) and iOS version 12.2. The [+New] feature is still present in the mobile application. Please see below for troubleshooting recommendations:

1. In the Egnyte for iOS App, navigate to Menu -> Settings 

* Make sure [Enable local storage] is enabled

2. Restart your iOS device

3. Uninstall/reinstall the Egnyte mobile application

If the issue persists after performing all or any of these steps, please contact our Support team directly at support@egnyte.com for additional troubleshooting. In the e-mail, please remember to include both the iOS version and Egnyte for iOS version.

Regards,
Nars

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