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Desktop App is not un-mounting on shutdown

Retired Employee Sagar
Retired Employee

Re: Desktop App is not un-mounting on shutdown

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Hello Gentlemen,

Our Product Team team would like to review the cases for all the users who are facing this problem. It is worth you raising support tickets because we need to check out exactly what's happening and how long are you (every person facing this issue) having to wait.

It my be expected or not depending on the wait time. 

Our support team can take on the individual cases and work with our Product Team to iron out these issues. 

Thanks 

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question."
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Nathan Moeder
Resident

Re: Desktop App is not un-mounting on shutdown

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I am experiencing the same issue.  When shutting down or rebooting Windows 10, a message will eventually display, "Closing 1 app and restarting, Egnyte Connect Unmounting drives...".  There is an option to "Restart anyway" or "Cancel".  Clicking "Restart anyway" will allow the computer to reboot.  Clicking "Cancel" will return the user to the Windows desktop and the "Egnyte Connect (32 bit)" process will be terminated, but the "Egnyte Sync Service (32 bit)" process will still be running.

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Retired Employee Sagar
Retired Employee

Re: Desktop App is not un-mounting on shutdown

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Hi @Nathan Moeder,

Thank you for writing to us. Have you filed a support case yet ? If not, please do so by writing to support@egnyte.com at the earliest.

Our Product Team will like to review this to see what's happening and then look into fix this.

Thanks.

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question."
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