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Egnyte Connect Prompting for credentials when using Outlook

Ken Miner1
Resident

Egnyte Connect Prompting for credentials when using Outlook

 Whenever one of my teammates tries to do anything in Outlook (send email, calendar invite, etc.) he receives a prompt from Egnyte to enter his login credentials.  He is logged in to Egnyte with the desktop sync set up.  

 

He is the only person in the office who is experiencing this issue.  

1 Reply
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Employee Rahul
Employee

Re: Egnyte Connect Prompting for credentials when using Outlook

Hi @Ken Miner1,

The user you are referring would be having Egnyte Outlook add-in installed on his end which would be requesting the username and password.

Please check the attached screenshot for the same.

You can have the user enter the Egnyte username and password if you want to use Outlook add-in or you can let the user have the Outlook add-in uninstalled from his machine.

Please make sure to enter the Egnyte username instead of Email address while trying to authenticate the Egnyte Outlook Add-In.

Let me know if there are any issues.

 

 

 

 

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