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Egnyte drive is really slow on the Mac

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Retired Employee Nars_Support
Retired Employee

Re: Egnyte drive is really slow on the Mac


@Joe11 wrote:

I don't agree with you. Your answer makes no sense.

Why does it work properly when I have an internet connection but goes really slow when there is no internet connection. I am not doing anything different. I am repeating the same steps. With an internet connection there are no issues. Take away the internet connection and the issues are present.

Where would these files be stored? They have to be stored to the local hard drive in the Volumes directory. Being local, I would think the file access would be no different than any other folder on the Mac.

 

Joe

 


@Joe11  I'm able to reproduce the Finder Preview long delay by disabling internet connectivity. But once Finder is able to repopulate the Preview Cache based on the offline files, all preview sequences in [Columns] view mode returns to normal operation. 

There's potential for further performance optimization between Finder and Desktop App. I highly recommend contacting our Support Team at support@egnyte.com to have one of our Support Representatives open an Engineering escalation on your behalf.

Regards,
Nars

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Joe11
Deputy

Re: Egnyte drive is really slow on the Mac

FIXED!!!

Update Egnyte Connect to ver 3.4.0 (Mac) (at the time of this post). This appears to have fixed the problem.

I have run 3 separate tests using Egnyte connect in offline mode and the response I am getting behaves like it should. There are no delays.

Thanks to the support team for looking into this matter and resolving it in a reasonable time frame.

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