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Egnyte unexpected error

Egnyte unexpected error

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I was setting up some new user accounts on a laptop that has Egnyte desktop app installed and it is now not syncing and giving the errors shown in the photo links below. Any assistance would be appreciated. Thanks.

http://i1044.photobucket.com/albums/b448/sunmicroman2/IMG_20171012_1057017_zpsql8yqx2m.jpg

http://i1044.photobucket.com/albums/b448/sunmicroman2/IMG_20171012_1059046_zpshyojmqeo.jpg

 

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Retired Employee Sagar
Retired Employee

Re: Egnyte unexpected error

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Hi Jordan,

This looks more of a local permissions issue for the user on the folder path shown in the screenshot. Can you check if the user has full rights on the Program Files folder ? I am sure your local IT person should be able to get this sorted for you. 

If that still does not work, you can always get in touch with support by sending an email to support@egnyte.com

Thanks

Sagar

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question."
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1 Reply
Retired Employee Sagar
Retired Employee

Re: Egnyte unexpected error

Jump to solution

Hi Jordan,

This looks more of a local permissions issue for the user on the folder path shown in the screenshot. Can you check if the user has full rights on the Program Files folder ? I am sure your local IT person should be able to get this sorted for you. 

If that still does not work, you can always get in touch with support by sending an email to support@egnyte.com

Thanks

Sagar

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question."
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