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Error uploading large video file from ipad mobile app

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Error uploading large video file from ipad mobile app

When I attempt to upload a large (5 plusGB) video from from a corporate iPad using the Upload to Egnyte button in Photos, I get a dialog stating:

Something Went Wrong...please contact customer support if this happens again.

This occurs with two different files. Does anyone have any suggestions?

 

Greg Robertson

 

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Moderator Sagar
Moderator

Re: Error uploading large video file from ipad mobile app

Hello @Greg Robertson2,

Thank you for writing to the community. 

It will good to know more about this issue. Are you using the latest version of the Egnyte iOS app ? Also is this happening only to the 2 files you have tested till now ? If the tested files are of the same file format, did you test with any other file format ? Lastly did you take this iPad to another network to see if there are no corporate restrictions set within your network.

Thanks

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question."
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