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Rick Johnson1
Vigilante

I can't see PDF's in Egnyte. They are blank. OK when I download them.

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Retired Employee Nars_Support
Retired Employee

@Rick Johnson1 

In addition to what @JulieMullins suggested, it sounds like you're either hitting a Preview Limitation due to file size restriction, or a one off web browser deficiency. Please verify the file sizes, and try the following browsers to preview the PDF files:

Google Chrome (Incognito Mode)
FireFox (Private Window Mode)
Microsoft Edge (if applicable)

Regards,
Nars

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Retired Employee JulieMullins
Retired Employee

Hi @Rick Johnson1, sorry to hear! This is definitely unusual behavior that we haven't heard from others. Can you please go through support@egnyte.com for this one since they will have to look directly at your environment and if it's something that is broader, we can have the reason and fix posted here. 

Thank you!

Best,
- Julie

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question.
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Retired Employee Nars_Support
Retired Employee

@Rick Johnson1 

In addition to what @JulieMullins suggested, it sounds like you're either hitting a Preview Limitation due to file size restriction, or a one off web browser deficiency. Please verify the file sizes, and try the following browsers to preview the PDF files:

Google Chrome (Incognito Mode)
FireFox (Private Window Mode)
Microsoft Edge (if applicable)

Regards,
Nars

View solution in original post

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Rick Johnson1
Vigilante

Was most definitely a browser issue.

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Retired Employee JulieMullins
Retired Employee

Thanks for circling back with us, @Rick Johnson1! And glad it got resolved.

Best,
- Julie

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question.
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