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Removing devices that no longer work

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Carol Davis2
Resident

Removing devices that no longer work

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I tried to remote wipe a desktop computer and then delete it, but it is completely nonfunctional - can't get online or anything with it.

Now Egnyte will not let me remove device cause it says remote in process (been like that for a week)

Any suggestions?

 

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Retired Employee Sagar
Retired Employee

Re: Removing devices that no longer work

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Hi Carol,

Thank you for writing to us. We are already aware about this issue. 

I checked with my team about this issue and have an update that a fix is already in the works for it. It would be deployed in almost 2 weeks. It has go through QA and then deployment hence the timeline. 

We thank you for your patience and co-operation.

Thanks

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question."
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Retired Employee Sagar
Retired Employee

Re: Removing devices that no longer work

Jump to solution

Hi Carol,

Thank you for writing to us. We are already aware about this issue. 

I checked with my team about this issue and have an update that a fix is already in the works for it. It would be deployed in almost 2 weeks. It has go through QA and then deployment hence the timeline. 

We thank you for your patience and co-operation.

Thanks

PS. Help others find answers by selecting "Accept as Solution" if a post answers your question."
0 Kudos