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Unable to open docs uploaded from an Apple Computer

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Unable to open docs uploaded from an Apple Computer

My assistant uses a MacBook.  She recently uploaded documents to egnyte.  When I go the folder I get a message saying cannot preview document and when I download the doc, it won't open.

ANy suggestions?

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Moderator bdawer
Moderator

Re: Unable to open docs uploaded from an Apple Computer

Hi @Paul Nadell (AD 

We suggest you create a ticket with support by emailing support@egnyte.com.  Please include all the details like filepath and username of the person who uploaded the document etc.

Thanks!

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