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files disappear

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Resident

files disappear

Hello.

We have had a few occurrences where files that were saved to Egnyte have disappeared the next time we try to access them.  There does not seem to be a common theme (like the same user, same filetypes, etc.)... it just happens once in a while.

Eventually, if it happens to the wrong file(s), it's gonna hurt.  

Please advise if you are able.

Thank you!

 

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Moderator
Moderator

Re: files disappear

Hi @Tony P 

We suggest you contact our support team at support@egnyte.com the next time it happens so we can troubleshoot the issue.

Thanks!

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