Our community is a space where we come together to connect, learn from one another, share experiences, and offer ideas to help each other grow.
To ensure it remains a positive and valuable place for everyone, we’ve put together a few simple guidelines.
In this Community, members are encouraged to:
- Ask questions about Egnyte products, features, and best practices
- Share insights from real-world use cases, configurations, and workflows
- Provide feedback that helps shape the future of Egnyte
- Connect with peers through meaningful discussions and community events
- Give back by helping others troubleshoot, learn, and succeed
This space thrives when members actively engage, support one another, and contribute constructively. Before jumping in, we kindly ask that you review our Community Guidelines to help us keep this a professional, respectful, and valuable environment for all.
Creating and Managing Your Profile
Your completed profile helps build trust and allows others to identify where you’re coming from (literally and professionally).
Tips for a great profile:
- Upload a clear picture
- Add your Full Name and Company in the public profile fields
- Add your Job Title or Role
- Add your location. You may make a friend in the same area. Plus, it will help your Community Managers suggest local meetups.
Community Engagement Expectations
The Egnyte Community is here for one purpose: to help each other succeed.
Whether you're troubleshooting an issue, exploring a new feature, or looking for industry solutions, you're encouraged to ask questions, share your experiences, and offer insights that could help others. No contribution is too small—if it helped you, it can help someone else!
What to Expect in the Community:
- Open Participation: Anyone can ask questions, post ideas, or start discussions related to Egnyte products, use cases, or industry best practices.
- Peer Support First: Our members include both Admins and Power Users in a variety of job functions. Peer-to-peer support is encouraged and often the fastest way to get help.
- Egnyte Participation: Egnyte employees may join discussions, provide answers, or offer official guidance when appropriate.
- Response Times: While we aim to respond when needed, replies from Egnyte staff are not guaranteed for every post. For time-sensitive issues, contact Egnyte Support directly.
- Knowledge Sharing: If you find or develop a solution, we encourage you to document it in the Community to help others!
- Product Ideas & Feedback: Got an idea to help improve Egnyte? Submit it here. You’ll be notified via email on its progress.
To keep the Egnyte Community welcoming and helpful for everyone, we ask that you:
- Be respectful. Treat everyone with professionalism and courtesy.
- Be clear. Include as much detail as possible when describing an issue.
- Avoid duplicate posts. Search first to see if your question has already been answered.
- Give credit. If someone helped you, say thank you or mark their reply as the Answer.
What’s Not Allowed
The following behavior is not permitted and may result in post removal or account suspension:
- Abusive, harassing, or discriminatory language
- Posting confidential or personal information (yours or others)
- Promoting unrelated products or services
- Spamming the Community with repeated or irrelevant posts
- Sharing copyrighted material without permission
If you see something inappropriate, please report it to customercommunity@egnyte.com
Help Build Something Bigger
Communities thrive when everyone contributes. Whether you’re here to get answers or to give back, thank you for making the Egnyte Community a collaborative and respectful space.